Correct, especially when you add Power Automate and Power Apps - MS have been quietly pulling ahead in this space.
They also have one huge advantage that no-one else besides maybe Google have - integration with Office 365: your corporate directory, email, filestore...
Which means they don't even need to be the best at this kind of product. Good enough, plus the integration, is a game changer.
Do you know how much of a gear reduction the Sawyer uses? If it's harmonic and back-drivable, it can't be that large.
This is all much easier with three-phase brushless motors. You can hold the motor rotor at a specific angle under computer control.[1] With DC motors, you could just exert a torque, and it was hard to maintain tight position control, especially if the load changed. So with DC motors, robots needed more gearing down. The usual arrangement was a small, fast motor and a high-reduction geartrain. Adept Robotics was the first to go in the opposite direction with a direct-drive motor, a pancake-like thing almost a foot across.
(Robotics is full of routine engineering headaches like that. Many have been solved in recent years. Motor control used to be a much larger headache, and good motor controllers used to be a lot more expensive.)
They also have one huge advantage that no-one else besides maybe Google have - integration with Office 365: your corporate directory, email, filestore... Which means they don't even need to be the best at this kind of product. Good enough, plus the integration, is a game changer.