Saw it last night ! I was sooo happy ! Reading papers on phone is a nightmare. Well done guys !

Not a permanent one, we do many of this ourselves. I know what you saying is "correct" but even then it feels like we be facing the same issues.

But I like the "constant contact" about to send them a new "process flow" but a Simplified Excel Based on. The so they can edit the steps themselves. Trying to make the process diagrams less pretty, complex, something they are familiar with.(Middle Management is not very technical) Will see how that goes !

I know this is no laughing matter, but that was funny !

Thanks...but back at the coal face - you can't write per-spec. software when the customer is refusing to tell you the spec's. And (beyond CYA basics) there is no "re-arrange the paperwork on Project Titanic" way around that.

The fix for this situation, more-or-less, is learn what you can about the customer's internal issues, then have an experienced and diplomatic manager of your own play a few rounds of golf with the customer's C-suite. There may be some good reasons for the resistance you're facing. Or "understandable" reasons.

(Not saying that diplomacy is easy, nor that favorable results are assured.)