I think the key for Facebook (and Amazon) are your 2nd point. People login once, and likely never again.
I got my mom, who is in her 70s, a new TV and wanted to sign her into Prime Video. I asked for her Amazon account and she had no idea. I think she said something like, “I don’t have an Amazon account, I never have to login. I don’t even know what it would be.” She has been a Prime member for a decade and hasn’t had to login for so long that she forgot she had an account. It took both me and my sister telling her she must have an account, and listing the reasons why she must have an account, to jog her memory or simply convince her that this was a reality.
This creates a different problem. People forget passwords, lose account info, and when they do need it the recovery is that much harder. Apple Keychain has saved the day with my mom several times.
I was a 1Password user for about 18 years (recently migrated away), and it would ask for your master password every 2 weeks and this is why. If you only have one password, you better remember it. If people only have to login once, they’ll forget. There were a couple times over the years when I drew a blank on what it was and got kind of worried. I also always worried about what would happen if I had some kind of head injury, as I never wanted to actually write that password down anywhere.
> Apple Keychain has saved the day with my mom several times.
iOS fills out these forms, puts the random password in icloud keychain, and then auths with faceid or etc. Obviously doesn't help OS's saas. But tons better than using Buster123 on every website.
I’m hoping with the advent of Apple Passwords that some of this password saving magic happens for more of her websites as well. Of course she has a tendency to turn off most of these helpful things after getting scared by videos on Facebook.
Login is probably the number 1 issue I have seen with old people. They generally have a book of passwords where most of them are simple or reused. And if they get logged out it's a nightmare to get back in.
I'd suggest not having a password at all. Either use SMS/Email codes, or Passkeys.
While on that note, same thing with Nextdoor. You do see a lot of older folks accidentally posting stuff there, though, and it’s a good lesson for what not to do also
Otobo might be a good other option. It’s a refreshed and expanded version of the classic OTRS. Yes perl, but in this space has an extensive track record.
I had a college professor suggest this and I 100% agree. I think of it as loading the problem in your brain. Then sleep on it and you will make a lot more progress in the morning than if you had just spent the same total time in one sitting.
Sell the data to hedge funds. I saw a company selling this data at an alternative data conference a few months ago. I can't remember of the name of the company but if you message me I'll find it.
And make it so they don't have to log back in frequently.
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