I believe what was meant by "not intended for repeat use" is that Peek is a very limited product, meant to introduce people to usability testing.

We do allow and even encourage people to test their sites out on Peek up to 3 times each month, but we hope that as their needs grow and they recognize their needs for targeted demographics, custom tests, and many of the other great features we offer they'll consider using our full product.

Sorry for the confusion, we are certainly not trying to deceive anyone.

Hi funlover, I'm really sorry you had such a bizarre and disappointing experience. I work for UT as well, and we absolutely offer Peek as a service, and are actively working on it. I'm currently looking into why you would have gotten that answer.

Our current average turnaround time for website tests is actually 2 hours (from when someone orders a Peek test to when it is delivered to their inbox). Unfortunately, your test may have fallen through the cracks, and our support typically takes care of those. Thanks for your feedback, and feel free to PM if you have any questions.

Thanks for checking it out! We had some issues with playlists, but we've got the videos working now. Poor timing :(