Update: After speaking with Stripe I have decided to end our dealings. Unfortunately the issue could not be resolved. We are looking at alternate providers.

When you are vague and refuse to elaborate, it can only lead us to think that your business isn't as squeaky clean as you make out.

I believe you meant to say "it proves your business isn't as squeaky clean as you make out". With a response like that, clearly their business was operating in some kind of grey area. It's unfortunate that when this happens, the company (ex: Stripe) can't come back and disclose specific details about the scumbag making a stink on HackerNews over something that the company was perfectly in the right to shut down.

Unfortunately, a lot of businesses want to accept credit cards online with little to no effort in managing the risk. 1-2% doesn't sound like enough wiggle room, but if a company isn't using misleading marketing, is not defrauding users, has a product actually worth what they are charging, and offers instant support for refunds - then staying under 2% is not difficult. Too many businesses want the risk to be handled by external forces. If you want to accept money online, make sure your business is prepared to manage the risks. You can't just drop in the payment processing and wait for the money to roll in.

Could you explain with some details? I'd be quite interested in understanding what happened, and I imagine others would too.

Elaborate please?

Sent!

We expect follow up posts if everything gets sorted - even if it embarrasses you or Stripe a little bit.

Disappointed Dev Update after 24 Hours: "After speaking with Stripe I have decided to end our dealings. Unfortunately the issue could not be resolved. We are looking at alternate providers."

As I said, I will be writing a more lengthy blog post about this. The only reason I posted this on HN is because I want Stripe to give me attention and solve the problem. I love Stripe's API which is why I want them to solve the issue.

Also, I made a new account for my privacy.

Thanks for replying. I'd like it if you could link to the blog after you've finished writing it, but if you don't want to for privacy purposes I get that.

I just see people running off in a million directions in the comments on HN and it's nice to wait and let things play out a little before we jump on any bandwagons, this is an event that requires a follow up to be a complete story. So please also follow up with your experience with Stripe after coming to this forum (through link to your blog or in the comments or an edit). I'm sure we'd all like to get the complete story.

> let things play out a little

Dude will be losing money while you get your popcorn ;)

Hello Anurag,

I will send you an email shortly.