There are times when all of us are jerks, or morons, or both. We should certainly shun such behavior, but I don't get this knee-jerk reaction to sent the sucker to jail. Which law did he violate, and which government has jurisdiction over it, and in what way are you a victim? Answer all three and yes, you can actually send him to jail.
This article is so big and confusing that I do not understand a thing... Besides the fact that someone is pissed because of the way they treat her in the tech community?
The real problem is that she thought she was an exclusion to RTFM and trusting some random person to make a website for her. That really stands out to me... she seems to make such an effort to learn crypto but just writes off reading a wiki tutorial? I don't buy it.
There are other faults though. When you submit an APK their system allows you to discontinue support for older devices. Therefore there is no consistency between the team and the system.
The system might have been designed to be flexible about that in order to work with some other use cases, but the app team made sure that the process works through their manual intervention. On top of that, they seem to offer a reasonable amount of support to help him become compliant with the submission process.