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The government should do that, but not in the current state. Governments around the globe became so broken and corrupt, they cannot do the tasks given to them.

But pro-society government (centrist), with regular people having direct tools to remove officials, with politicians being responsible for their election promises and with no lobbying allowed, with tight anti-corruption laws and yearly referendum in place.


They do have support. I was stuck once with a friendly fella, that spent 45+ minutes talking about weather and weekend adventures to me, rather than solving my issue. It took less than 5 minutes to solve the issue, almost an hour of talk time. I would even bet money that the guy was heavily stoned.

At the end he asked me to provide positive feedback to him in exchange for friendly service. He said he will redirect me somewhere and I should give him a proper feedback. This is even while I was telling me I have no time and this is an urgent matter. At the end of the call it turned out it took him 5 minutes to solve the issue and he just wanted to chat while I was stuck at talking to him, thinking he is waiting for a solution to propagate.

I can't say this is a good support.


This is what happens when you try to drive work-morale with a stick and carrot approach. Teach your workers good morale and lead with good example, every customer is important. But also your employees.


Nice clickbait though. I remember seeing those headlines about flying cars - "In 2020 most cars will be flying!" a decade or so ago. Such a writers are detached from reality, or their reality is based on their very closed and hermetical environment.


> I remember seeing those headlines about flying cars - "In > 2020 most cars will be flying!" a decade or so ago.

Can you provide some links? Because I can't remember any such headlines. (Pretty much all the articles I remember about flying cars had the tone that "it's much more complicated than science fiction movies make us believe".)


Ugh, tried to found some, but Google is not helping. Those were paper based papers about science and gizmos. I think I have seen some in old Playboy magazine once as well. We are talking here about 10+ years ago, so web was not everywhere yet.


Yes, perhaps such writers are not so detached from reality - their reality being the pressure to grab eyeballs.

I remember the predictions from long ago that clothing would get smaller and smaller until it would be a mixture of body paint and a few scraps.


Have you seen the Black Tape Project?


They've been saying that about flying cars since the 1950's!


What about thousands of users that will not see this reply? The gymnastics that an average user needs to do in order to contact support are ridiculous, and according to many stories here, it mostly solves nothing. Your explanation is fair enough, but I assume you guys should make a solid plan for increasing support quality and make it more available.

As of wrongly billed resources - to be honest, you are half blamed for that. I often create apps and base on SAAS reporting to see if the script behaves as expected and uses as many resources as needed. You have misled developers to believe everything is alright and now you are punishing them. I would expect some credits for time being and "transition" period.


All fair points and things we're working on.

We do often give credits to help in situations like this, though I can't speak to specifics publicly. We're working with this developer to try to resolve the issue, and we'll do so with other users who run into similar problems. This user did contact support, but we dropped the ball here. We'll be reviewing our support to find other devs we might have missed.


Your responses are encouraging. Hopefully the customer service example you set today will be followed by the rest of Google!


I'm sure it will be followed the next time a post reaches the front of HN


tbh, a database, for example, for most startups is not hard on the beginning:

-installing MySQL

-Installing Apache

-installing PHP MyAdmin

-running some commands from shell and SQL

-done.

If you create a startup it is wise to know the basics as such and in case that you grow to hire people to pimp it up.


I would like to see UBI tests performed in pathological areas, or areas close-to-pathology - in real world environment without hype enforced on them.


In the "real world", payday loans type operations will be the only beneficiaries of UBI. Simply handing out money will not change the structure of society.


Facebook copycat? It was poor take on Facebook. Bad design, bad decisions, bad UI and bad UX. There was no vision for it, Google Plus would be much better as LinkedIn killer than Facebook killer.


It was a direct shot at the bowel of Facebook and it failed.


Too bad, it cannot be viewed. Seems like the hug of death.


You can view it. You just have to quickly hit the "stop loading" button on your browser. Looks like they've got some asset or something that attempts to load but doesn't. The website is there, otherwise.

This is why the web sucks, btw...


I feel the same way about cars.

I mean, I admit I don't maintain my car properly nor drive it correctly, but the fact it keeps breaking down on me proves that cars suck in general.


Don't worry, I maintain my car correctly and drive very carefully not to wear it too much. So far I spent about 50% of its original purchase price on repairs, and it's still a broken piece of shit. Thank you, Volkswagen!


Did you get the factory standard crayon smell all German cars from the early to mid 2000's had at least?


I see what you did there. I kind of like it. :o)


Wikipedia would become even more sided by going this route.

But Google or any other corp will not do that I think, as Wikipedia is website hated by many powerful people.


Out of interest, who are the powerful who hate Wikipedia?


Turkey started blocking Wikipedia last week.

https://en.wikipedia.org/wiki/2017_block_of_Wikipedia_in_Tur...



I see. I was thinking the parent referred to specific people. Nation-wide blocks we're all well aware of.


I would think the leaders of said countries would count as those specific people...


Bingo.


The domain, the pricing, the content - get it fixed. It screams red flags.


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