I'm sorry we let you down. If it's not too late, I'd love to get to the bottom of this today. Can you share details with me? josh [at] mailgun [dot] com

As I mentioned in the other thread, we're looking into the details concerning this test. It's not at all reflective of the actual customer experience.

It's a pretty good sign that you're posting here to be fair :)

Can you please email me the results of this? lucas [at] agencyrevolution.com - I am considering Mailgun but am hesitant after seeing this.

We're looking into how that test is being run, but it's not at all reflective of what actual users experience on the platform. There are many factors that could impact what is being sent to spam that aren't disclosed in these kind of tests.

It's true we offer a premium product, but we do so at a competitive price. At scale, our pricing model compares favorably with Sendgrid. Our pricing strategy is all about simplicity and providing lower prices as you grow with us. We don't have any kind of feature gating pushing you into higher tiers nor do we have punitive overages.

There are many factors that impact deliverability that aren't reflected in the type of simple test InboxTrail conducts. Like most ESPs, your reputation builds on Mailgun as you send with us. If for whatever reason you are experiencing a deliverability problem, you can always reach out to us and we'll help you with any issues you have. We support many large and fast growing customers who are all seeing a >99% delivery rate.

Our support team is here to help 24/7. We have a great team here that is proud of the work we do for our customers.

Disclosure: I lead product development at Mailgun.

> If for whatever reason you are experiencing a deliverability problem, you can always reach out to us and we'll help you with any issues you have.

As a Mailgun user, I can confirm that first hand.

Yup, me too. I had problems when I started using the service (some providers didn't accept the mail). Everything was immediately resolved.

We're working on adding that feature into Mailgun now. We store the content for compliance review and scheduled sends.

Disclosure: I lead product development @ Mailgun.

That would an amazing feature add.

I'm currently sending 150k/mo with Mailgun and log everything for 6 months. It's rarely accessed, but invaluable when it is.

For your reference: http://blog.mailgun.com/how-to-view-your-messages/

Mailgun | Full Stack Developer | San Francisco, CA / Austin, TX | Full Time | On Site or Remote

Mailgun is the e-mail service for developers. We support companies you know and love including Lyft, Slack, and Pagerduty. We're hiring a full stack developer to work on our control panel team. As a member of this team, you will be responsible for helping build a great customer experience for each and every customer who uses our product.

Interested? Learn more about the position @ https://github.com/mailgun/hiring/blob/master/fullstack.md

On site candidates are preferable, but we are willing (and have hired) remote candidates who are exceptional and have a strong track record as a high performer on a remote team.