The point that is being made is to make sure that the name of the class makes its responsibilities clear. The problem with the term "manager" or "handler" is that it leaves things ambiguous.
In today's day and age I think its reasonable. Even when I bought it, I knew I could download it online and use the same license key. That was an option until Adobe released the new CS6. Further, this download is still available to you if you bought the digital download. What I couldn't understand is why they would not provide the same service to a customer who buys via DVD.
Connect shiny new Mac book pro to friend's computer
Install over network connection
Or do it at work. Or have someone rip the ISO and transfer it through the cloud. Or any number of other methods. Was the economic value of the time you spent arguing with Adobe staffers less than the cost of a workaround like this?
I don't get how people are missing the point of the article. Its about how untrained their chat support is, not about buying an external DVD drive vs not buying one.
If you can afford it, then I would recommend spending more on a designer as well. My circumstance puts in me a position in which I can't afford to spend more than $20-$25. I assume that there are more people in such a circumstance. These are tips and tricks where you are trading your time to lower your expense on graphics.
However, I do believe that there are enough people around the world who can communicate easily and can understand what you are trying to do. I have worked with people all over the world and have been very happy with the outcomes.